FAQ

 

What is your shipping policy?

O R M O U S  - offers complementary Worldwide delivery, we use DHL Express Delivery. Please check below to see more country specific information.

UNITED KINGDOM

We have partnered with DHL for free next day delivery within the UK. 

Please note orders must be received before 1:00pm to qualify for next day delivery. 

EUROPE

Free DHL Express Delivery: 1-2 Days (Duty and tax included)   

UNITED STATES OF AMERICA & REST OF THE WORLD

USA: Free DHL Express Delivery: 1-2 Days (Duty and tax Free) 

ROW  Free DHL Express Delivery: 2-3 Days (Duty and tax Free) 

 

Do you offer returns?

Yes - we have a 30 day returns policy, starting from when you receive your order confirmation. Orders must be returned in original condition with all packaging, booklets in perfect condition. If Packaging is damaged a charge of £15 maybe applied against your return, so please take care when returning orders. 

You can request to return by getting in touch via our contact us page found below. 

We want you to be Happy with your purchase. 

 

How do I get in touch?

If you have any additional questions or need any further help, please do not hesitate to contact the O R M O U S team by filling in a contact form which can be found at the bottom of our website. 

Alternatively you can speak to one of the team on out live chat when available on our website.